Reference

lagunabet Privacy Policy for Your Account

Clear records for DANA, OVO, GoPay and QRIS start with a clear Privacy Policy.

Account dataWallet recordsCookie choicesData requests
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lagunabet lagunabet Privacy Policy for Your Account
CONTACT ROUTES

Where To Ask About Privacy Policy

A direct request is easier to handle when it includes your account phone number and the subject you want checked.

Account request Open the account support path and state whether your Privacy Policy question concerns profile…
Payment record Include the relevant DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference when…
Device access Tell us whether the request came from a mobile browser or desktop session, especially…
DATA PRACTICE

Privacy Controls From Login To Retention

We keep the Privacy Policy practical: each data category has a reason connected to account access, payment records, security or support.

Account details

We may use your name, contact details and phone verification status to create access, identify your account during support and connect a request with the correct profile.

Session security

Login time, browser type and device signals can help us spot unusual access. When a session looks unfamiliar, contact support before sharing further account details.

Cookie choices

Cookies can keep a session active and remember selected settings. You can adjust cookie controls in your browser, though some account functions may then require another sign-in.

Payment matching

Wallet and transfer references help us match a deposit or withdrawal enquiry with the right account. We use the reference supplied by DANA, OVO, GoPay or QRIS.

Retention period

We retain records for as long as needed for the stated account, security, support or legal purpose. When a record is no longer needed, our handling process addresses its removal.

Policy changes

If this Privacy Policy changes, we place the updated wording on this page. Check the page before using your account again, and contact us if a change needs clarification.

Privacy Policy Questions About lagunabet

These answers address the searches we hear most often about the Privacy Policy. They cover the account step, Indonesian wallet records, mobile sessions, cookies and requests for access or correction. For a case-specific answer, send the relevant account or payment reference through the support route shown after sign-in.

It covers account details, phone verification, device and session signals, cookies, support messages, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

Phone verification helps us connect account access and privacy requests to the correct profile. It also gives our support team a safer way to check ownership before discussing stored account details.

We may retain transaction references and status details needed to match an account enquiry. The exact payment data available to us depends on the rail, including DANA, QRIS, OVO, GoPay or bank transfer.

Use the support path inside your account and identify the data you want checked. Include your verified phone detail where requested, so we can connect the request with the correct profile.

Yes. Send a correction request through account support, explain which detail is inaccurate and provide the relevant account reference. We may ask for verification before changing profile or payment-linked records.

Cookies can preserve sign-in settings and session preferences in your mobile browser. Clearing them may sign you out, while blocking some cookies can prevent parts of account access from working.

You can ask us to remove eligible personal data through the account support route. We first check the request and may retain records needed for security, account history or a legal purpose.

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